Permanent
Leeds
Posted 3 weeks ago

£20,000 to £24,000

 

NSTR is working with a fast-growing technology company to appoint a trainer to take an important role in the development and delivery of high-quality end-user and internal company training materials. Supporting the Lead trainer in all training activities.

 

Responsibilities:

  • Delivery of training webinars to customers on the use of Hardware/Software systems
  • Delivery of onsite training sessions to customers on the use of hardware/Software systems
  • Delivery of internal training sessions to internal staff
  • Training course and resource design
  • Reduction in training requests through support and increasing the use of self-help
  • Incentives to increase the attendance of webinars
  • Identify knowledge gaps through demand analysis and develop training plans
  • Induction training of new starters
  • Looking at incentives to increase the use of knowledge internally
  • Looking at innovative ways to deliver training throughout the business

 

Requirements:

  • Extensive experience of developing and delivering high quality training programmes
  • Experience of mentoring
  • Proficient with Microsoft Office applications & Microsoft Windows working environment
  • Proactive, efficient and able to work independently
  • Good presentation skills
  • Strong sense of customer service
  • Good organisational skills & project management skills
  • Ability to multitask
  • Confident in dealing & speaking with customers in a polite, courteous & professional manner
  • Able to act upon feedback
  • Good team working ethic

Job Features

Job CategoryBusiness support

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